The information is there...I don't know what to tell you. Google hpfpupgrade and you'll start seeing more on different forums such as Mazda.
I will admit their website isn't the best, but they only sell fueling options. A nice website isn't easy, there's a lot of work that goes into it obviously. Moving on to your 2% comment, you clearly have no idea how automotive E-commerce works. That's 2 out of 100 people not being satisfied with their product. When you take into account the people who blame a product because of poor user installation or a problem located somewhere else in the car, you begin to understand that this is a very high standard. APR have a great amount of people that blame the software when in reality, the user failed to prepare his car properly for the tune by installing a product that tampers with the software or the dealer is at fault for flashing a wrong file, etc. There will always be people that dislike your product, you just have to please the majority. APR's solution is to go for reliability which pleases the majority. Some want more power that goes beyond these parameters and opt for something else. That's simply a start to where APR has a GREATER than 2% dissatisfaction rate. So much more goes into that "2%". It's actually an amazing accomplishment in itself and look how successful APR is.
Sorry, not gonna help you read. Maybe someone else is willing to hold your hand so you can read threads
You haven't posted a single issue...what are your "facts"? I've been in and out of this world of VAG cars, behind the scenes, etc. and I can tell you that everything is being done legitimately by hpfpupgrade. From their business tactics to testing to customer support...it's all there. The only thing they don't have is a history from pre-2007. You don't force products out of thin air, that only lasts a few years and your name becomes mud. They're slowly working on their products and making everyone aware of what they're doing. All this is being done while at the same time trying to keep some information from the competition.
If you think APR or someone else hasn't considered doing this, you're very wrong. Autotech had their hardened cam follower, h2sport has their fix, and now hpfpupgrade is working on something of their own. APR relied on the oem product and left it that way even though they knew they could make something better. There are a couple things to this though. First is you have to have something that sells AND profits. Those two are not the same. This was the idea let's say prior to the past 3 years. Hopefully you can understand that APR is focused on products that have a higher profit such as flashes, exhaust systems, intakes, etc. for cars that are worth at least twice our cars. Trust me when I tell you that people with those cars know what they're buying. They want two things. A reliable performance part AND a professional business to deal with for their nice automobile. The room for profit is staggering! Hence APR has found their pot of gold for a good while now and isn't looking to making many more 2.0T FSI parts.
But I digress...anyways...you have some threads to read.
/your_ignorance