This:
Update Update Update :biggrin:
so after VW Germany redirected my complain to our local dealer and told me to wait for them to contact me i took everyone advice here to stay professional :thumbsup:
after one week without any contact from our local dealer i sent VW Germany again and now i got the following email from Middle East Regional Office:
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Dear Mr. ME,
Thank you very much for contacting Audi Volkswagen Middle East, regional sales office for Audi and Volkswagen in the Middle East. We are represented in the region through a network of dealerships in the following markets: UAE, Kuwait, KSA, Qatar, Bahrain, Oman, Jordan, Lebanon, Syria, Iraq and Yemen.
While we are happy to receive your communication and value the fact that you have taken the time to write to us, we regret to hear that you have reasons not to be extremely satisfied with the services offered by our dealer.
As our dealer network shares our objectives of customer delight, we are confident that the case will be thoroughly investigated in order to come to a satisfactory conclusion. A customer relations representative from our dealer will establish contact with you shortly to proceed with the case.
We look forward to a fair and satisfactory outcome.
Kind regards,
Customer Care
Audi Volkswagen Middle East
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What do you think now? :thumbup: