frankf0k168
Passed Driver's Ed
- Location
- CA
Thinking about ordering from 20 squared? Think again, this here is not just a review but for me a personal horror story.
I called 20 squared to ask about the Eurojet R32 Style Turbo Back Exhaust, after receiving some minor attitude due to me asking many questions/concerns about the emissions, I was told that they had only one of them in stock left so act fast.
Next few days after my order, I see on the vortex forums that they have a few left for sale even though I bought the "last one." Did not appreciate being lied to but fine, its sales after all, forgiven.
I ordered on the 25th of August, and waited until the 10th of September and still no package. I called to ask for help to track the package and was pretty much told to do it myself, flicking me away, and that I would receive a call in 20 minutes since I kept insisting for assistance as I had no clue what my order number was. My order was already late and this is how they treated me. Person on the phone told me my name would be my password and to use my email as my user ID. This was never told to me during my order, and person acted as if I am being a big inconvenience to him. I still went online to try to track it myself anyways.
I went online and figured out how to log in finally and saw my order status as still being "processing." despite having two weeks pass by since the order date. Recalled the person, and the same guy told me that he is no longer at his computer anymore and is now off his shift without ever calling me back despite telling me he would after 20 minutes. He said he would get back to me ASAP first thing Monday. Alright.
The item on Monday did show as being shipped finally, but the person did not get back to me. Small things like that do not matter to me, but it may for others. I am not a picky person. At this point, I was just happy that my item was on its way and did not care or want to deal with them anymore as I felt I did not get treated as a customer but as a liability or something.
But the problem did not end there.
When the item finally did come almost 2.5 weeks later, the cat ordered with it was not even there. I found this out when the mechanic (awesome guy) installed the exhaust and told me it was catless. After visually seeing this for myself, I was pretty upset. Called 20 squared, and was told that they will get back to me when they try to contact Eurojet about this. I sat there wondering why they need to contact Eurojet when I bought it from them, but still waited anyways for a week and a half. After a week and a half, I still received NO answer. I am already frustrated as I did want the cat, but figured just take a simple quick refund and keep things short. You would think that since your order is delivered late that they would quickly correct their second mistake.
After the week and a half of them telling me to wait and still no answer from them, I was fed up of waiting and called them again as I felt I gave them a reasonable amount of time to get back to me. Recalled them and when explaining to them the situation of my item did not come with the cat, the person speaking to me gave me the impression that they never even attempted to contact Eurojet because he had no clue what I was talking about. This pissed me off and made me feel like I waited for nothing, no progress on my issue. The guy eventually tells me to go now take pictures of the item to show that there is no cat so they can contact Eurojet with the pictures so they can request a refund from them and THEN they will issue me a refund or "send me a cat" (after my system is already installed by now) Also when questioning why the cat did not come with the system, the person asks me if I knew what a cat was. Pretty degrading comment that pissed me off some more.
When asked why do I need to deal with eurojet's response if they were the ones that sold me the part, the person, still with an attitude stated that because EJ is their dropshipper. Amazing. I asked once more as to why do I need to deal with EJ, and was given a smart remark by the representative asking me a rhetorical question along the lines of "do you need to deal with Eurojet? Are you the one having to contact them to deal with them?" This really pissed me off. At this point I am trying to laugh the situation off, but I couldn't. I just sat there steaming with disbelief with my face FEELING red.
Lied to about item being last one in stock. item delayed for a week and a half and no answer, received item with no cat when it came late, no responses everytime I was told that they would, told to take pictures of the item showing that there is no cat as if I am no inconvenienced and treated poorly enough already, disrespected by person asking me rhetorical questions and questioning me if I knew what a cat was, chasing them every single week and a half or so ending the phone calls steaming, given attitude the whole way through despite their multiple mistakes. Every time I look at my R32 exhaust or smelling the catless exhaust when windows are down, instead of smiling, I think about 20 sqaured and frown. Thanks a lot for taking 1030 or so from me and flipping me off the whole way through and making my buying experience a nightmare. Others on this forum marvel at their R32 rear set up and smile, instead for me I frown.
P.S. I still do not have a refund for my cat, never received an apology or compensation, which is expected. After being told to go take pictures of the cat and they will then decide to either give me refund or to send me a cat, I just filed a claim with my credit card company instead for the portion of the cat. I am not going to waste more time being disrespected and being ignored and flicked away when I am the one trying to fix their mistakes. Worst buying experience ever, and I am not even a picky guy. Who knew a buying experience can be this memorable. 20 Squared, thumbs down.
I called 20 squared to ask about the Eurojet R32 Style Turbo Back Exhaust, after receiving some minor attitude due to me asking many questions/concerns about the emissions, I was told that they had only one of them in stock left so act fast.
Next few days after my order, I see on the vortex forums that they have a few left for sale even though I bought the "last one." Did not appreciate being lied to but fine, its sales after all, forgiven.
I ordered on the 25th of August, and waited until the 10th of September and still no package. I called to ask for help to track the package and was pretty much told to do it myself, flicking me away, and that I would receive a call in 20 minutes since I kept insisting for assistance as I had no clue what my order number was. My order was already late and this is how they treated me. Person on the phone told me my name would be my password and to use my email as my user ID. This was never told to me during my order, and person acted as if I am being a big inconvenience to him. I still went online to try to track it myself anyways.
I went online and figured out how to log in finally and saw my order status as still being "processing." despite having two weeks pass by since the order date. Recalled the person, and the same guy told me that he is no longer at his computer anymore and is now off his shift without ever calling me back despite telling me he would after 20 minutes. He said he would get back to me ASAP first thing Monday. Alright.
The item on Monday did show as being shipped finally, but the person did not get back to me. Small things like that do not matter to me, but it may for others. I am not a picky person. At this point, I was just happy that my item was on its way and did not care or want to deal with them anymore as I felt I did not get treated as a customer but as a liability or something.
But the problem did not end there.
When the item finally did come almost 2.5 weeks later, the cat ordered with it was not even there. I found this out when the mechanic (awesome guy) installed the exhaust and told me it was catless. After visually seeing this for myself, I was pretty upset. Called 20 squared, and was told that they will get back to me when they try to contact Eurojet about this. I sat there wondering why they need to contact Eurojet when I bought it from them, but still waited anyways for a week and a half. After a week and a half, I still received NO answer. I am already frustrated as I did want the cat, but figured just take a simple quick refund and keep things short. You would think that since your order is delivered late that they would quickly correct their second mistake.
After the week and a half of them telling me to wait and still no answer from them, I was fed up of waiting and called them again as I felt I gave them a reasonable amount of time to get back to me. Recalled them and when explaining to them the situation of my item did not come with the cat, the person speaking to me gave me the impression that they never even attempted to contact Eurojet because he had no clue what I was talking about. This pissed me off and made me feel like I waited for nothing, no progress on my issue. The guy eventually tells me to go now take pictures of the item to show that there is no cat so they can contact Eurojet with the pictures so they can request a refund from them and THEN they will issue me a refund or "send me a cat" (after my system is already installed by now) Also when questioning why the cat did not come with the system, the person asks me if I knew what a cat was. Pretty degrading comment that pissed me off some more.
When asked why do I need to deal with eurojet's response if they were the ones that sold me the part, the person, still with an attitude stated that because EJ is their dropshipper. Amazing. I asked once more as to why do I need to deal with EJ, and was given a smart remark by the representative asking me a rhetorical question along the lines of "do you need to deal with Eurojet? Are you the one having to contact them to deal with them?" This really pissed me off. At this point I am trying to laugh the situation off, but I couldn't. I just sat there steaming with disbelief with my face FEELING red.
Lied to about item being last one in stock. item delayed for a week and a half and no answer, received item with no cat when it came late, no responses everytime I was told that they would, told to take pictures of the item showing that there is no cat as if I am no inconvenienced and treated poorly enough already, disrespected by person asking me rhetorical questions and questioning me if I knew what a cat was, chasing them every single week and a half or so ending the phone calls steaming, given attitude the whole way through despite their multiple mistakes. Every time I look at my R32 exhaust or smelling the catless exhaust when windows are down, instead of smiling, I think about 20 sqaured and frown. Thanks a lot for taking 1030 or so from me and flipping me off the whole way through and making my buying experience a nightmare. Others on this forum marvel at their R32 rear set up and smile, instead for me I frown.
P.S. I still do not have a refund for my cat, never received an apology or compensation, which is expected. After being told to go take pictures of the cat and they will then decide to either give me refund or to send me a cat, I just filed a claim with my credit card company instead for the portion of the cat. I am not going to waste more time being disrespected and being ignored and flicked away when I am the one trying to fix their mistakes. Worst buying experience ever, and I am not even a picky guy. Who knew a buying experience can be this memorable. 20 Squared, thumbs down.
