So looking through the email chain, we have responded to your emails and answered your questions and provided feedback or suggestions on how to fix your problem. As we mentioned, the shuddering and excessive vibration may be a clutch issue as you have a ceramic disc (possibly with too light of a pressure plate), and you were slipping the clutch from stand still. Our mounts will not cause this.
We also reviewed your videos and explained that your stock mounts did not fail despite there being more movement than you like. That's how OEM mounts operate.
Your assumptions were incorrect, and we tried to explain that to you. Every suggestion we made, you replied with a wall of combative text. To say we didn't respond to your emails is factually incorrect when they were responded to within that day.
and yet again... skimming over the ONE ACTUAL ISSUE. read through it again... i kept asking OVER AND OVER when the bolt was locked up and how I'm expected to remove the bolt when say i decide to switch to a stage 2 insert. just like the last UNANSWERED EMAIL with that question, also to be noted its from 3 months ago, not sure why you are behaving like I'm pressing the situation, i moved on a accepted the way your company did business.
your attempts are disgusting display at customer service...you keep trying to blame everything else even when all I'm trying to do is be able to tighten a bolt down that you REFUSE to accept could have had something happen during assemble, and that's a blatant LIE that i was giving you a wall of combative text, you would make and assumption and blame something else and i would say i understand and again ask about the bolt issue.
and your assumption are hilarious at best... "possibly to light of a pressure plate" I'll play... 1. i said i had to force a slip. 2. here's the fun part... the ceramic disc clutch that's in the car was purchased as a kit with the disc and the pressure plate from a clutch manufacture,
its a full segmented, ceramic, un-sprung disc. i see you offer a kit that has a its a full segmented, ceramic, sprung disc with a SMF... who makes that for you ???
TO RECAP - its not like i came on here and
created a thread and bashed the product... the member asked me about it and i told my side, you jumped in told your side WITHOUT ACTUALLY RESEACHING the customers claim, i respond with factual accounts to each of your bullet point, you then realize its maybe better to research the customers concern FIRST, after you look at it you, then decide to ignore the bullet point you initially falsely touched on and bring up new aspect of the email even without AGAIN address the ONE issue i have that's DIRECT with the mount.