Hey - about Jack - I started working with him in April, but after early May he would not respond to me at all. last Tuesday 7/2, I texted him from my wife’s Skype and pretended to be a new person. Had everything installed within 24 hours after that. This time around I had everything ready to go and minimal questions on my end. Not suggesting to use a woman’s name, but maybe a new account? Lol. Let me know if you have any questions.