It has been my understanding that Eurodyne is still a small company. It is often times confused with Tapp Auto that deals with all the "hands-on" work. I agree that customer service could be improved for Eurodyne. However, I'm of the understanding that they have something like skeleton staff that monitor the mailbox for incoming requests, so they wouldn't have the resources to spoon-feed everyone. If you said you were from USP Motorsports, or you had a bunch of USP Motorsports parts installed in your car, or a Eurodyne Meth controller installed in your car, the response you get would be more accomodating.
Don't simply ask them if they have a base map for your ECU part number.
READ your ECU, e-mail them the READ file, and they would cook up a file for you to download and flash from similar ECUs that they have tuned on their dyno.
The ECU part numbers are usually just different revisions of the same hardware. Once they can see the storage blocks whitin your file, they can fix it for you.