To clarify a few things.
First off the Revo flash is no way possibly responsible for this. It is actually impossible for the flash to do what you describe.
Saturday I actually answered my personal cell phone on the way to meet my GF for dinner and helped the best I possibly could while driving down the road (speaker phone) and not having the car in front of me. At that time I clearly stated that Revo had nothing to do with this, I certainly did not confirm that Revo caused this because it could not have. Your dealer is one of only a few who have my personal cell phone which I will answer at any hour of the day for those that have it, I'm not sure how going above and beyond is something to get mad at us about.
I then also spent 20 minutes on the phone the other day during normal work hours with him trying to assist him in straightening out your car, again an issue that had nothing to do with the flash. I gave him all of the info I had to check into a possibly coding issue in a module unrelated to the engine and he could not find anything. There are hundreds of possible changes that could be made and there is no way for anyone to remotely figure that out. My suggestion was to take it to the dealer.
Why did I suggest taking it to the dealer? Well because I have actually seen this before, not in one of the thousands of cars we have flashed since it has never occurred before on a flashed car but on a stock A3 when I was working at a dealership. I actually noticed it when I got in the car and was checking the in mileage. I asked the service writer why this wasn't on there as a complaint and they called the customer. The customer never noticed it. At this point all i had done since the car was dropped off was open the door and sit down, so clearly it didn't just happen since coming in for other work.
I had my laptop on me so i first went in and checked all the long coding on any related modules. I could not find anything out of the ordinary. The 5052 coding changes are very limited but actually good in that sense because it asks you questions eliminates 90% of the options that don't apply and just sets the coding for you. So I went in and I wish i could remember if it was the cluster or the convenience module or what but did the guided functions procedure of recoding whatever module was the problem. Exited out and it was fixed.
The only guess I had at the time and guess I have now is that the car was for some reason coded for RH drive. The car does not necessarily see left and right it sees which drivers door has all the master controls (I forget what that module part number is). Something in the coding tells the car then that this car is left hand or right hand drive. From there when it sees that the door with that module is open all it is telling the car is that the "driver" door is open. the cluster and other modules then take that however they need it and like in this case the cluster needs it for the display. The display will if coded for the wrong drive side in whatever module show the wrong door then. This is why your rear doors show correctly, which was the same as the A3 I saw.
So as I said the dealer is your best bet to sort this because they are the best equipped to easily do so. The Revo flash had nothing to possibly do with this but we are more then willing to continue to go above and beyond to help resolve this issue.
The link to our contact info was already listed and has always been on our site. This office is actually a sales and support only office for our dealers and customers in North and South America. We do no retail sales out of this location and are in 9-5 eastern for the sole purpose of answering questions and directing customers to dealers. After hours all of our dealers have at least one of our cell phone numbers. We do the work our dealers make the sale is how we look at it. Just so you have it again the number is (770) 271 4726 and our main US contact email is
ussales@revotechnik.com. If the person answering that email cannot help they forward it on to whoever can.
Now time for the customer, to clarify a few things...
First off, lets keep it professional here. And slow the flames down here a bit.
I believe that tone on sites is often hard to decipher.
I do not believe the customer is always right, but something further needs done here. Here goes more of my time...damn.
With that said and bottom-line:
BEFORE Revo Flash, proper MFD display of all doors, minutes AFTER Revo flash improper MFD display.
Mad no, curious yes wanting a fix, how could I not?
You wrote:
"Your dealer is one of only a few who have my personal cell phone which I will answer at any hour of the day for those that have it, I'm not sure how going above and beyond is something to get mad at us about."
I appreciate that, however am seeking answers here, not misdirection of blame or excuses. I want resolution and am asking on this forum if anyone else has experienced this, because as you know I have an issue.
You also said:
"This office is actually a sales and support only office for our dealers and customers in North and South America. We do no retail sales out of this location and are in 9-5 eastern for the sole purpose of answering questions and directing customers to dealers." "After hours all of our dealers have at least one of our cell phone numbers. We do the work our dealers make the sale is how we look at it. Just so you have it again the number is (770) 271 4726 and our main US contact email is
ussales@revotechnik.com. If the person answering that email cannot help they forward it on to whoever can."
Right, you are aware of my problem and I appreciate you following up here. Not sure how the above will help as you mentioned, "sole purpose of answering questions and directing customers to dealers, If the person answering that email cannot help they forward it on to whoever can" Like I said, its starting to be a bit much time...catch 22? I am sure you can appreciate that fact, as you received the call from my installer on Saturday. I am now writing you during my business hours.
On a side note, the installer was def a good guy, and I will/would work with and recommend him in the future....just looking for a solution here. Anyone?
Chris, I understand you run a business, and I believe the forum is to seek out other folks who have had issues as well...good or bad.
I have per your suggestion and as mentioned taken it to the dealer, they said "it was not a quick fix, have never seen this before" and recommended I schedule a full appointment, so they can "investigate". This does not sound like the way to go, considering I now have Revo software in my car. Are you still suggesting I do this?
Sorry man, I don't think its that simple.
