So I filed a complaint back in September with NHTSA. I got an email today from someone with a dot.gov email address saying they are with NHSTA and following up with me about my complaint. Anyone else receive similar emails after making a complaint? Guy's email signature shows BFT Technologies on assignment with NHTSA. Does this seem legit?
Email is below:
Please allow me to introduce myself, I am a Safety Defects Investigator with the National Highway Traffic Safety Administration (NHTSA) at the Department of Transportation in Washington, DC. As such it is my job to follow up with vehicle owners when they have motor vehicle issues that are submitted on the NHTSA (
http://www.nhtsa.gov/) or safercar.gov websites.
I’m contacting you because you have experienced an issue ABS system on your 2009 Volkswagen GTI or Jetta. Part of my analysis involves getting as much information as possible surrounding the events experienced by drivers to allow me to fully understand the technical issues. I’m very interested in any further information you could send me regarding the details surrounding this issue:
· Videos
· Scanned (if possible pdf format) police reports
· Pictures
· Invoices for repairs made to your vehicle for this or similar issues
· May I have your permission to share your Vehicle Owners Questionnaire (VOQ) with the manufacturer?
I think it would help my investigation to get as many technical details surrounding this issue as possible. If you do have documentation please send it to Paul Simmons at
Paul.Simmons@dot.gov
Thank you and please don’t hesitate to call my office if you would like further discussion.