So I haven't been around for a bit but let me tell you about my ongoing experience with this:
So I of course had the same issues as everyone else. Got my recall. Took it in. They said "well, the pump is bad too now, so we'll see if VW will replace it"
Of course, they won't. The garage also tells me when VWoA denied the request to do the work, that I don't have the correct codes to justify a replacement (even though that contradicts what they told me when I picked up the car, but that's about to be par for the course)
So I call VWoA customer care myself and got "escalated" to a regional case manager. He's worse than useless because I don't think he's ever bothered to read the recall at all. He swears up and down that this is a software update ONLY. No modules or pumps will be replaced.
I, of course, read him the recall letter verbatim but he's dead set that even though it says "certain specific codes" will cause the replacement to be done, it means that no replacements will be done. My brain explodes & I just gave up with him & hung up because apparently you can't go higher than a regional case manager on THIS issue (though my case number for when I called back to customer care & started another case about my complaint ABOUT the regional case manager is being elevated to a supervisor. How that one can go to a supervisor but I can't appeal the regional case manager's decision is beyond me. But anyway...)
So VW basically said "screw you, we aren't fixing anything".
I started doing research & found the NHTSA recall information on this. Specifically this document below at the link that's the TSB on handling the recall (which the NHTSA is claiming is an "owner-level" service bulletin and doesn't actually apply to the recall that's listed at the top of the document)
https://static.nhtsa.gov/odi/rcl/2016/RCRIT-16V913-6017.pdf
Now, on page 13 is where it gets interesting. That's where they explain the 2 "certain specific codes" that require a module replacement (that the regional case manager claims doesn't exist). It reads:
"If faults 01130: ABS Operation – Implausible Signal with 125 shown in the 4th line of the Expanded ambient conditions and/or 16352: Control Module Faulty with 96 shown in the 4th line of the Expanded ambient conditions are stored in the ABS Control Module (address word 0003), the ABS module will require replacement. Continue to Section D"
Now here is my VagCom log that they're claiming doesn't meet the requirements that they also claim don't exist in a document for a recall that apparently doesn't apply to that recall:
Address 03: ABS Brakes (-----) Labels: 1K0-907-379-60EC1F.clb
Part No SW: 1K0 907 379 AD HW: 1K0 907 379 AD
Component: ESP MK60EC1 H35 0104
Revision: 00H35001
Coding: 113B400D492A00FB880C02E6922200413000
Shop #: WSC 01316 785 00200
VCID: 74E7DC1DD7A7F39E49-8020
2 Faults Found:
16352 - Control Module - Electrical Error
014 - Defective - Intermittent
Freeze Frame:
Fault Status: 00101110
Fault Priority: 1
Fault Frequency: 43
Reset counter: 82
Mileage: 196085 km
Time Indication: 0
Freeze Frame:
Count: 16391
Count: 2
Count: 12288
Count: 96
Count: 38656
Count: 256
Count: 0
Count: 4864
01276 - ABS Hydraulic Pump (V64)
014 - Defective - Intermittent
Freeze Frame:
Fault Status: 00101110
Fault Priority: 2
Fault Frequency: 37
Reset counter: 82
Mileage: 196085 km
Time Indication: 0
Freeze Frame:
Count: 7
Count: 0
Count: 4608
Count: 104
Count: 50729
Count: 776
Count: 0
Count: 0
Now, I don't know about you, but it looks to ME like I have code 16352: Control Module Faulty with 96 listed on line 4.
So now I've gone thru the regional case manager who didn't read the recall (and any attempts to start a NEW case result in the existing case decision being "upheld" by VWoA customer care) and the NHTSA which won't enforce the recall. NHTSA told me to try the Federal Trade Commission.
And I still can't get an answer out of VWoA or NHTSA on what exactly the "certain specific codes" are if they're not the ones listed in that TSB. Basically, they're trying to get out of fixing this any way they can. Mine has gone from occasionally being a problem when I hit the brakes hard in the snow or when I hit a bump hard going around a corner to being a crapshoot every time I turn on my car (for most of the past year) of whether I'll get this fault.
So other than going to a dealer over 50 miles from my house to try a different "regional case manager" or calling Federal Trade Commission or calling up & biting the head off of some low level office guy at VW corporate in Virginia or getting a lawyer involved, anyone got any ideas what I can do next short of buy a used part on eBay?