VOLKSWAGEN DEALERSHIP COMMUNICATION
Date: November 03, 2015
To: Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming Safety Recall / Mandatory Stop-Sale – Camshaft – Code 23R1
Certain 2015-2016 MY Volkswagen Vehicles with 1.8T & 2.0L Gasoline Engines
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Volkswagen has notified NHTSA and Transport Canada about an upcoming safety recall affecting certain 2015-2016
model year Volkswagen vehicles with 1.8T & 2.0L gasoline engines. You can expect to see media activity on this
topic, and customers may reach out to you regarding this topic as a result.
As required by law, an interim customer notification about this upcoming safety recall will be completed in
December 2015. Customers with vehicles affected by this recall will be advised that, if the Malfunction Indicator
Light (MIL) is on (or if it comes on) with vehicle in reduced engine power mode (limp home) with a hard brake
pedal during braking to make an appointment with their authorized Volkswagen dealer to have the vehicle
inspected.
Even though the repair for this safety recall is not yet available, affected customer vehicles that require
camshaft replacement can be repaired using existing service parts.
x As with any vehicle issue, dealers should perform a full diagnosis to identify the root cause of the
vehicle concern to ensure that any vehicle needing repair is correctly and properly addressed. Do not
assume that a vehicle has the recall issue – ensure that a complete vehicle diagnosis is performed.
x Affected vehicles diagnosed as needing a camshaft replacement should be repaired using the existing
repair manual instructions.
x Affected vehicles that are within warranty at the time of repair can be claimed via the normal warranty
process.
x Affected vehicles out of warranty at the time of repair should be claimed utilizing goodwill.
x In order to support repairs in critical cases, open a VTA with a copy of the repair order attached.
Approved requests will be sent to the Upper Order Limits team by the Volkswagen Technical Helpline
for processing. Replacement camshafts are not subject to the recall.
x Affected vehicles in inventory will appear in OMD Web on November 04, 2015.
We appreciate your patience and support as we work towards implementing this safety recall. If you have any
questions or require additional assistance, please contact Warranty.
Volkswagen Customer Protection
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
TOPIC Camshaft
CODE 23R1
PROBLEM DESCRIPTION Due to high load on the sintered cam which drives the high pressure fuel injection
pump and the vacuum pump in the affected vehicles, the camshaft lobe has the
potential to unexpectedly shear off from the camshaft. If this happens, vacuum
pump power will be lost so that the pump will not deliver further vacuum supply to
the brake booster, and reduced engine power (limp home mode) will cause the
Malfunction Indicator Light (MIL) to come on.
Unexpected, increased need for braking effort after vacuum reserve has been
depleted can lead to a crash without warning.
CORRECTIVE ACTION PENDING – REPAIR NOT YET AVAILABLE
PRECAUTIONS If the Malfunction Indicator Light (MIL) is on (or if it comes on) with vehicle in
reduced engine power mode (limp home) with a hard brake pedal during
braking to make an appointment with their authorized Volkswagen dealer to
have the vehicle inspected.
VEHICLE DIAGNOSIS /
INTERIM REPAIRS
The recall repair is not yet available; however customer vehicles that are cardown
due to a diagnosis leading to the necessary replacement of the camshaft can
be addressed with regular service parts.
As with any vehicle issue, dealers should perform a full diagnosis to identify the root
cause of the vehicle concern to ensure that any vehicle needing repair is correctly
and properly addressed. Do not assume that a vehicle has the recall issue – ensure
that a complete vehicle diagnosis is performed.
Affected vehicles diagnosed as needing a camshaft replacement should be repaired
using the existing repair manual instructions. Affected vehicles that are within
warranty at the time of repair can be claimed via the normal warranty process.
Affected vehicles out of warranty at the time of repair should be claimed utilizing
goodwill.
In order to support repairs in critical cases, open a VTA with a copy of the repair
order attached. Approved requests will be sent to the Upper Order Limits team
by the Volkswagen Technical Helpline for processing. Replacement camshafts
are not subject to the recall.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor
vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this
notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must
correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal
Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their
inventory which are involved in a safety or compliance recall until the defect has been remedied.
Please refer to the attached Campaign Data Sheet and the FAQ for additional information.
If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries
should be directed to Volkswagen Public Relations.
Volkswagen Customer Protection
Attachment: Campaign Data Sheet / FAQ
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
CAMPAIGN DATA SHEET
CAMPAIGN TYPE Safety Recall
SAGA CODE 23R1
MARKET(S) United States and Canada
AFFECTED VEHICLES Certain 2015-2016 MY Volkswagen vehicles with a 1.8T & 2.0L gasoline engine:
TOPIC Camshaft
PROBLEM DESCRIPTION Due to high load on the sintered cam which drives the high pressure fuel
injection pump and the vacuum pump in the affected vehicles, the camshaft lobe
has the potential to unexpectedly shear off from the camshaft. If this happens,
vacuum pump power will be lost so that the pump will not deliver further vacuum
supply to the brake booster, and reduced engine power (limp home mode) will
cause the Malfunction Indicator Light (MIL) to come on.
Unexpected, increased need for braking effort after vacuum reserve has been
depleted can lead to a crash without warning.
CORRECTIVE ACTION PENDING – REPAIR NOT YET AVAILABLE
PRECAUTIONS If the Malfunction Indicator Light (MIL) is on (or if it comes on) with vehicle in
reduced engine power mode (limp home) with a hard brake pedal during braking
to make an appointment with their authorized Volkswagen dealer to have the
vehicle inspected.
VEHICLE DIAGNOSIS / INTERIM REPAIRS The recall repair is not yet available; however customer vehicles that are cardown
due to a diagnosis leading to the necessary replacement of the camshaft
can be addressed with regular service parts.
As with any vehicle issue, dealers should perform a full diagnosis to identify the
root cause of the vehicle concern to ensure that any vehicle needing repair is
correctly and properly addressed. Do not assume that a vehicle has the recall
issue – ensure that a complete vehicle diagnosis is performed.
Affected vehicles diagnosed as needing a camshaft replacement should be
repaired using the existing repair manual instructions. Affected vehicles that are
within warranty at the time of repair can be claimed via the normal warranty
process. Affected vehicles out of warranty at the time of repair should be
claimed utilizing goodwill.
In order to support repairs in critical cases, open a VTA with a copy of the repair
order attached. Approved requests will be sent to the Upper Order Limits team
by the Volkswagen Technical Helpline for processing. Replacement camshafts
are not subject to the recall.
CUSTOMER NOTIFICATION DATE Interim Notification – Anticipated December 2015
Repair Notification - PENDING – REPAIR NOT YET AVAILABLE
ELSA VISIBILITY DATE United States : On or about November 4, 2015
Canada: On or about November 4, 2015
OMD Web VISIBILITY DATE United States : On or about November 4, 2015
Canada: On or about November 4, 2015
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
VEHICLE COUNT TOTAL AFFECTED USA: Approximately 91,800 CANADA: Approximately 17,200
APPROXIMATE REPAIR TIME PENDING – REPAIR NOT YET AVAILABLE
PARTS REQUIRED PENDING – REPAIR NOT YET AVAILABLE
INITIAL PARTS ALLOCATION DATE PENDING – REPAIR NOT YET AVAILABLE
EXPIRATION DATE NONE
ADDITIONAL INFORMATION IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY &
COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a
dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a
sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard
or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers are requested not to
delivery any pre-owned vehicles in their inventory which are involved in a
safety or compliance recall until the defect has been remedied.
