well, i had yet another issue with them.... when i got my revo tune i got the switcher so i could have multiple tunes.... waited a few months and i never got it, so i called them and of course they had no idea what i was talking about, called revo and they asked for my invoice... called VF again and asked them to fax me a copy and they said, no you can just drive here and come get it.... i said thats not possible, and he said well sorry im too busy... FUCK VELOCITY FACTOR, ill take my business elsewhere...... After all that Revo stepped up and was like, ok... lets leave Velocity Factor out of this since they seem to be incompetent and ill take your word for it... ill send one out to you asap free of charge.... Thank you Revo, and once again up your Velocity Factor.....