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USP Motorports

Das Gespenst

New member
Location
Glen Ellyn
Had the pleasure of dealing with them recently. I needed all braided lines and they had the best deal around, purchasing with them was a breeze, customer service was top notch. I actually ordered the wrong lines for the front and when I talked to them they handled it in the most professional way possible. Informed me they would give me an in store credit to avoid restocking fees and emailed a payed return slip the same day. Will absolutely do business with them again and encourage others to do the same.
 

eurocars

5/17/15 - Never forget
Location
Indianapolis
Ride
2006 GTI
FUCK USP. They had the stones to complain to mods on the other forums that I wasn't a paying vendor (for my stud kits, LPFP harnesses etc) and had all my threads closed and threatened to be banned if I advertised anything FS anymore. I'm not a business, just an enthusiast that sells parts on the side. Only reason they couldn't do anything on here is because I'm the only active mod. Also, they started copying kits I made. FUCK USP
 

Joshohol

New member
Location
Troy NY
Fuck them. I called to order a neuspeed throttle pipe, they told me just get this spulen one its cheaper.anyway. I explained my entire build to them. He said of course it will fit. A week later I called to them it didn fit and I would have to cut the coupler to attempt to make it fit without hitting my fans and he told me fine if it still doesnt work send it back.

Long story short I tell them it wont fit an argue with them about it. They finally agree to take it back but I have go pay $20 to ship it back. A week later they call and say my return is denied because its been installed... NO SHIT! installed with hoses clamps and the car hadnt been run. So they tell me I can have the pipe back only if I agree to pay $20 to ship it back... so Id be out $60 in shipping and have a $120 part I cant use... I told them to fuck off and to keep the fucking thing. Guys are a bunch of morons and terrible customer service... thats why I always buy with Ecs

Sent from my SM-N920P using Tapatalk
 

jshay

New member
Location
SoCal
Fuck them. I called to order a neuspeed throttle pipe, they told me just get this spulen one its cheaper.anyway. I explained my entire build to them. He said of course it will fit. A week later I called to them it didn fit and I would have to cut the coupler to attempt to make it fit without hitting my fans and he told me fine if it still doesnt work send it back.

Long story short I tell them it wont fit an argue with them about it. They finally agree to take it back but I have go pay $20 to ship it back. A week later they call and say my return is denied because its been installed... NO SHIT! installed with hoses clamps and the car hadnt been run. So they tell me I can have the pipe back only if I agree to pay $20 to ship it back... so Id be out $60 in shipping and have a $120 part I cant use... I told them to fuck off and to keep the fucking thing. Guys are a bunch of morons and terrible customer service... thats why I always buy with Ecs

Sent from my SM-N920P using Tapatalk
That's when you call your credit card company and proceed with a charge back.
 

fastwire

New member
Location
chile
fuck them. After purshasing their catted downpipe, I asked them to sell me a test pipe section and they replied me "you need to buy the whole downpipe". that was no help at all.... only to realize their USP brand downpipes have the flange the wrong way and no "tappered" like all other quality vendors. If this thing blows on me I will rant them on all active forums where they are supposed to be.
 

ECS Tuning

New member
Location
Wadsworth, OH
Fuck them. I called to order a neuspeed throttle pipe, they told me just get this spulen one its cheaper.anyway. I explained my entire build to them. He said of course it will fit. A week later I called to them it didn fit and I would have to cut the coupler to attempt to make it fit without hitting my fans and he told me fine if it still doesnt work send it back.

Long story short I tell them it wont fit an argue with them about it. They finally agree to take it back but I have go pay $20 to ship it back. A week later they call and say my return is denied because its been installed... NO SHIT! installed with hoses clamps and the car hadnt been run. So they tell me I can have the pipe back only if I agree to pay $20 to ship it back... so Id be out $60 in shipping and have a $120 part I cant use... I told them to fuck off and to keep the fucking thing. Guys are a bunch of morons and terrible customer service... thats why I always buy with Ecs

Sent from my SM-N920P using Tapatalk
Thanks for shopping with us! :thumbsup:


Andy
 

xSabretoothx

Fast w/ training wheels
Location
Raleigh, NC
Ride
2008 GTI
FUCK USP. They had the stones to complain to mods on the other forums that I wasn't a paying vendor (for my stud kits, LPFP harnesses etc) and had all my threads closed and threatened to be banned if I advertised anything FS anymore. I'm not a business, just an enthusiast that sells parts on the side. Only reason they couldn't do anything on here is because I'm the only active mod. Also, they started copying kits I made. FUCK USP
Don't forget the stealing of your intellectual property.
 

Das Gespenst

New member
Location
Glen Ellyn
Damn, didn't see all these responses. Well that takes them out of the game for me. Sorry to hear about these experiences (mostly you Eric) that's just bullshit! Will not be purchasing from them again!
 

GTI4John74

New member
Location
Canada
Ride
2008 GTI
UPDATE:

Spoke with Phil @ USP, he's gonna try and take care of it. He will send new bulbs. I think my trust with them is going back... :thumbsup:
 
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