I bought my GTI from them back in 2010. They painted the hood to repair some paint chips and then when the clearcoat started to flake off in three different locations on the hood only they claimed it was "environmental" and had nothing to do with their workmanship. Since I didn't pay the $400 paint protection they would even talk to me. The service manager is a DB. There, I feel a little better....not really. Just don't buy from Southern VW in Chesapeake VA.