cas1337
Ready to race!
- Location
- Austin, Texas
Yesterday I had planned to go to DBC performance in San Antonio to get flashed over to Unitronic Stage 2. I recently installed a downpipe and intake so I was going from no tune straight to stage 2.
That morning, Unitronic posted on their facebook page that their data servers were down. Later, they made another post stating the servers were back up and everything was good to go.
A friend of mine called DBC to check on a part and asked if they were equipped to do Unitronic flashes that day. They said no. I replied to Uni's facebook post about the servers being back up asking if they were indeed back up and if I would have a problem getting flashed today. They replied promptly and confirmed yes, everything was fine.
I called DBC to get the information first hand. Michael informed me they didn't have the latest cable and could not complete the flash. Additionally, DBC was thinking of telling Unitronic to "Go fly a kite". He enumerated to the the unreturned emails and phone calls and general communication problems. He said when customers drove down from out of state or other parts of the state and had issues with their unitronic software, Unitronic was unresponsive and DBC had to put customers in hotels overnight.
He also mentioned an instance in which he flew to a conference out of state to talk with Chris and Mike from Unitronic face to face. Needless to say they gave him the run around around and eventually blew him off.
After hearing this I posted on Unitronic's facebook page that the shop was unable to flash me over due to not having the correct cable. I also questioned why DBC would criticize their customer service, and that by the looks of their facebook page it seemed pretty good. This comment was promptly deleted.
I posted again saying I was sorry for posting this again on their facebook, but I'd like to know why an authorized dealer would speak such harsh words about them and that I would like to continue this conversation elsewhere.
I looked at their page later for a reply but they had not deleted the comment, they deleted the entire post as well as the one before it.
Because of Unitronic's unwillingness to address the issue and DBCs inability to help me out. I just went over to MjM Authohaus and picked up Revo Stage 2.
MJM couldn't have been more helpful. Kelly and Juan is good peoples.:thumbup:
That morning, Unitronic posted on their facebook page that their data servers were down. Later, they made another post stating the servers were back up and everything was good to go.
A friend of mine called DBC to check on a part and asked if they were equipped to do Unitronic flashes that day. They said no. I replied to Uni's facebook post about the servers being back up asking if they were indeed back up and if I would have a problem getting flashed today. They replied promptly and confirmed yes, everything was fine.
I called DBC to get the information first hand. Michael informed me they didn't have the latest cable and could not complete the flash. Additionally, DBC was thinking of telling Unitronic to "Go fly a kite". He enumerated to the the unreturned emails and phone calls and general communication problems. He said when customers drove down from out of state or other parts of the state and had issues with their unitronic software, Unitronic was unresponsive and DBC had to put customers in hotels overnight.
He also mentioned an instance in which he flew to a conference out of state to talk with Chris and Mike from Unitronic face to face. Needless to say they gave him the run around around and eventually blew him off.
After hearing this I posted on Unitronic's facebook page that the shop was unable to flash me over due to not having the correct cable. I also questioned why DBC would criticize their customer service, and that by the looks of their facebook page it seemed pretty good. This comment was promptly deleted.
I posted again saying I was sorry for posting this again on their facebook, but I'd like to know why an authorized dealer would speak such harsh words about them and that I would like to continue this conversation elsewhere.
I looked at their page later for a reply but they had not deleted the comment, they deleted the entire post as well as the one before it.
Because of Unitronic's unwillingness to address the issue and DBCs inability to help me out. I just went over to MjM Authohaus and picked up Revo Stage 2.
MJM couldn't have been more helpful. Kelly and Juan is good peoples.:thumbup: