Troy: Damn I was just at this dealershit when I was trying to order a Mustang in January. I had a terrible experience as well. They're about 45 mins from me. Came across them on Truecar and sent a message. Back and forth with some chick about getting a price on the exact build I wanted. Kept telling me there are too many options to choose from and I need to come in to put together the order and then they can give me a price. Said no bitch, its literally the ecoboost premium plus sound and nav nothing hard. Wouldn't give me a range on trade in value other than "Very close to KBB' Finally say screw it and go down to see what the deal is and she told me she would let the sales manager and a salesman know I was coming at this date and time and they'd expect me.
Got there they had no idea who I was and didn't even know the rep by name when I said it. Get some retarded salesman younger than me to work with. Tell him what I want for the WRX and what I'm willing to pay for the Mustang. He talks to his sales manager and comes back with 2500 under KBB for the WRX and $500 off MSRP for Mustang. Said no thanks and gave him one more chance and said what I was expecting for both and showed examples of cheaper prices of my build at other dealers further away. Salesman came back with another grand for my trade but still 1500 below KBB. Told him no deal and tried to leave. He claimed the other dealers internet prices weren't right and the other dealers couldn't possibly be selling them that low without a loss. Told me his dealer hates true car because they don't make any money on it. I told him that was a lie and he was like well we make very little. I think they knew they had no chance at winning me back when I left cause he never even bothered to follow up. I wanted to send him an email with the deal I got but decided it wasn't worth it