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Old 01-06-2011, 11:26 PM   #1
mkvstarr
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shop scratched all my rims installing tires

what would u guys do? i got my car back and there was all these scratches on the rims i guess form the machine they use. some rims did already have a little curbage but now theres like rings on all rims like an inch below the tire. i'm gonna call tomorrow but was just wondering what u guys thought. thanks.
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Old 01-06-2011, 11:56 PM   #2
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fuck that's pretty bad. I would've gone back as soon as I noticed. When you go tomorrow, immediately ask for a manager, or owner or whoever. Don't act like an ass, it'll get you further. If you talk to one of the "workers," they'll most likely say that you can't prove it was them, and that you could've done the damage yourself between when you got them on, and when you went back. Anyways, ask for a manager/owner, and explain the situation. Maybe watch the machine they use when they put tires on, and see how it scratches it, then proceed to show the manager/owner. Hopefully you guys work something out.

Good luck

Last edited by mobbin6; 01-07-2011 at 01:11 AM.
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Old 01-07-2011, 01:07 AM   #3
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That really is unacceptable. As said above, don't be an ass about it, but insist that they repair the damage. Clearly whoever mounted those tires didn't know what they were doing.
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Old 01-07-2011, 05:16 AM   #4
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There's curbage and there's machine scratches, they both have their own distinctive pattern of damages. If you get the machine scratches on all four wheels it's a strong case against them since curbages are hit and miss but the other is more uniform with same pattern at the same spot. 225/40/18 tires are harder to mount due to shorter sidewall but really it's none of your concern, any experience shop would mount even more aggressive set up without messing up your wheels.

I'm sure with that kind of work you're not the first with the issue so do bring it to their attention. You will be surprised how much they know they messed up without having to say a word.

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Old 01-07-2011, 07:27 AM   #5
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I can't believe you left the tire shop. How could you not notice that?
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Old 01-07-2011, 08:26 AM   #6
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I just had my winters swapped on my detroits and I feared this outcome. But I called in advance and asked about their experience with mounting that size tire on those kind of polished rims and they assured me it would be no problem and they apparently work on high end mercedes all the time (says the guy on the phone). I took a shot and it worked out. You sir, have a big issue on your hands, good luck with it!
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Old 01-07-2011, 08:49 AM   #7
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Shit dude:S! Go to the shop owner as the guys told u , and working something out.. Dont forget that its ur right!
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Old 01-07-2011, 10:38 AM   #8
mkvstarr
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thanks for the help guys. so i went to the shop and the manager agreed that they caused the scratches. He gave me a ticket to come back that said "rims have superfical scratches. will polish come spring after winter weather".
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Old 01-13-2011, 05:58 AM   #9
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I don't think that's enough!

My Discount Tire did the same exact thing to my "Denvers" when mounting my winter tires, and then they agreed that some newbies at the shop did it.

He offered to refinish them all, and I asked him how much that was....he said $125/wheel.

I saw they had some Momo wheels for cheap on Discount Tire Direct's website and I said, how about you get me those instead?

He ordered me 5 wheels (1 extra as a spare), and mounted/balanced everything for free AND I got to keep my old Denver wheels too.

Just depends on how you go about it!
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Old 01-14-2011, 12:31 AM   #10
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thanks for the help guys. so i went to the shop and the manager agreed that they caused the scratches. He gave me a ticket to come back that said "rims have superfical scratches. will polish come spring after winter weather".
The thing that sucks is you cant polish out those wheels, there laser etched.
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Old 01-14-2011, 12:52 AM   #11
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fuck a bitch up
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Old 01-14-2011, 01:42 AM   #12
euroalpha
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Dude that sucks, let us know how it turns out! lol above post
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Old 01-14-2011, 01:55 AM   #13
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Huge fear of mine. I try and do EVERYTHING myself, if I can. Tire's, obviously, is one of those thing's we rely on someone else to do. Hope it all work's out for you.
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Old 01-14-2011, 01:55 AM   #14
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Paint em? Or go with dustin so you get to post #9
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Old 01-14-2011, 01:58 AM   #15
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in for conclusion.
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Old 01-14-2011, 02:02 AM   #16
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definitely go back there and make them do what's right.
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Old 01-14-2011, 02:04 AM   #17
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fuck a bitch up
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Old 01-14-2011, 07:05 PM   #18
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Wow that's really unacceptable. We mount tires all the time and we never have any issues like this. Granted, wheels will eventually get small scratches along the lip from mounting and dismounting tires over time but it looks like the person that mounted your tires really didn't know what they were doing.
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Old 01-18-2011, 04:56 PM   #19
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I would raise hell, you might have to go further up than just a manager/owner depending on how they help you. * Writing letters always works.. for me atleast
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Old 01-18-2011, 04:59 PM   #20
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any updates?
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Old 01-18-2011, 05:26 PM   #21
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Saw the same thing happen to my buddies Works wheels. At least you have the manager admitting fault. If things get worse you are in better position for legal action then of they denied everything right off the bat. Good luck.


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Old 01-18-2011, 06:51 PM   #22
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Wow that's crazy. I'm a service manager at a small dealership, I would absolutely be buying you new wheels. Totally unacceptable. With most newer alloys you have to use a plastic "duck-bill" ( the tool that follows the outer edge of the wheel to put on/ take off the tire) on the tire machine. They clearly did not. Prolly don't even have one.
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