After takeing my car in for a dsg problem and being lied to about what the problem. After giving them a bad survey I got an email from from there dm. After going back a forth with him for a few hrs via email. After I asked him if I had an over boost problem why wasn't there an overboost code in the ecu I never heard from him again. Then I got an email from someone else asking me if the issues were cleared up. After giving him the run down I never heard from him as well. Today a friend of mine had a fire d who works at vw run my vin so I can try to take my car in and get this fixed. Found at that international vw has flaged my car. It has I have performance mods fuel and boost changes via computer chil and intake. Being my chip was turned off and all they could tell was intake. Where do I go from now do I take up my dealers problems with vw international or try to get at the dealer. Just don't know where to go from here.
V
International Vw has flagged my car what now?
- Thread starter blackz151
- Start date
turtleblunt
Ready to race!
- Location
- doylestown, PA
this is why i never give a bad survey of a dealership.
2.0FSbri
2500 miles/month
- Location
- North of Baltimore, MD
- Car(s)
- 2006 GTi
Yeah, but you're part of the problem. My local dealer (Cook VW) is rated one of the top service departments in North America by VW based on Surveys. I found out, however, that they only give surveys to people who they know had a good service experience. I found that out when I received an email survey and gave a bad review of the service rep (not the tech... the tech did a fine job). Turns out that even though I specifically complained about Mike the service rep, the tech was also given the 3rd degree about it. He pulled me aside and explained that I received the survey accidentally and that in the future (for his sake) I should either give a good review or not fill it out at all.
Over the years I'm finding fans not working due to being left unplugged after service, wire harnesses that are zip-tied next to broken clips... loose bolts... I literally HAD to get a short-ram intake because they effed up my engine cover pegs so badly.
It only ends up hurting new customers when you give a bad dealership a good review. And then when someone like the OP comes along with an honestly bad service experience... he gets black-listed because no one else is honest about it. :fighting0030:
How long after the service did were you contacted with the survey?
And it's true, unless you give the best ratings possible they get no points towards bonuses. AND, if you call VW Customer Care and rave about a particular service advisor they get extra points towards bonuses.
And it's true, unless you give the best ratings possible they get no points towards bonuses. AND, if you call VW Customer Care and rave about a particular service advisor they get extra points towards bonuses.
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turtleblunt
Ready to race!
- Location
- doylestown, PA
if i have a bad experience at a dealership, and they ask me to complete a survey, i don't. if i have a good experience and they ask me to do a survey, i do. that dealership knows whether or not they do quality work, and if they do NOT do quality work they lose a customer, simple as that. you sound like you've continued going to a dealership who haven't done as good a job as you expect.
Sometimes it's hard to find a good dealership. I drive 20 extra miles for one where you can talk to the advisor, mechanic and even the foreman if you have an issue. They're very approachable. At the closer dealership, which I went to years ago when my AC stopped, they screwed me. Partly my fault, for not checking their work before I left, and they wouldn't show me what was wrong. After I got home and investigated, I saw they charged me for parts they never replaced, and pulled my radio for no reason. All I had was a wire under the hood that chafed or overheated and blew the fuse. They charged me for a new fusebox but the old one was still in the car (it still had the burn marks from where the wire had shorted out). This was 4 years ago and they charged me $400. No f-ing way I would use them again.
2.0FSbri
2500 miles/month
- Location
- North of Baltimore, MD
- Car(s)
- 2006 GTi
First of all, Keep in mind that I've got 137K miles on my car. So we are only talking about the span of about a year and a half that I was under warranty. The situation that I'm speaking of happened the very last time that I ever set foot in that service department. Hear me out. You simply proved my point in that last post. You have a bad experience, you don't fill out the survey... you have a good experience, you do.
Put yourself in my shoes. I bought the car there, so under warranty when the car broke once a month (PCV, CCBV, Intake runner motor, DV, coils, waste gate, and eventually the hpfp and cam) I felt the need to go back there saying, "look at this piece of crap you sold to me."
I THOUGHT the techs were doing fine, but the reps were horrendous to deal with. BUUUUT... excellent service record, top service department in NA, great customer reviews... so I thought, "Maybe it's me... Maybe I'm just a difficult customer who's expectations are too high."
Then like I said, since I've stopped going there and tackle a lot of the work myself, I found all those problems that I spoke of above. Just complete hacks. Everyone at that dealership must have broken at least one clip or plug... at some point one of them obviously left a harness unsecured, test drove it, found that the fan had chewed through the harness housing and then zip-tied it as-is to the broken clip.
And yet to this day, If you research Cook VW... They advertise themselves as a completely stellar bunch of people... they're not. That's all.
turtleblunt
Ready to race!
- Location
- doylestown, PA
i agree that it's not easy to find a good one, but it's worth it when you do. think of the time, money, and emotional stress was saved by driving those 20 miles as opposed to having shitty service after shitty service done at a closer one. my service department has always been good to me, and when my car was hit i found out that the collision side of my dealership wasn't so hot. but i didn't, and wouldn't, leave a bad survey of the collision center. word-of-mouth is a much stronger tool than a bad survey IMO.
No one at the dealer has any control over who gets a survey. They are automatically generated and sent to an independent company to make the calls and send the emails as soon as the warranty claim is going through. Basically the only way a dealer could possibly control who gets a call is constantly eat a bunch or repairs they would otherwise be paid for by VW under warranty.
turtleblunt
Ready to race!
- Location
- doylestown, PA
sorry man, i must have read into your post more than i should have. i hear where you're coming from, we've all had bad experiences with dealerships. like i said before, for me word-of-mouth is better advertising than leaving a bad review. if you know that cook VW isn't the best, well just putting that here on the internet is already more effective than sending negative marks to cook themselves. i know that i SHOULD be sending a bad review, but it doesn't work the way it should. the surveys are meant to be a way of keeping the dealerships in line, but instead the OP gives a bad review and has his car blacklisted.
I got my survey the night of picking my car up. I have no problems giving them good feedback. I know how much that survey means I've worked in dealerships here and there. But when I was just flat lied to there's no way I would give them a good one. After asking around and even asking arin from apr eveyone told me there was no way it could happens it will be going to another dealer this week. I just find it funny how when I started to call him out on the lies he stopped emailing me
2.0FSbri
2500 miles/month
- Location
- North of Baltimore, MD
- Car(s)
- 2006 GTi
That's true now... but that wasn't true at Cook VW in 2006/early 2007. All the surveys were paper surveys that were attached to your receipt on pick-up. Half the time they would specifically ask people to fill them out right then and there AND they would specifically say, "please mark everything as excellent or else we don't get credit for a good survey." The first time I ever got a survey was when they switched to the auto-generated email surveys.
But you're right, now there's no way they could do that.
2.0FSbri
2500 miles/month
- Location
- North of Baltimore, MD
- Car(s)
- 2006 GTi
No apology necessary. I probably coulda started my post with something besides, "your part of the problem."
addle: But you make an excellent point.. they aren't used to keep the dealership in check or make improvements.... so what's the point in filling one out?Oh well. NGP FTW. :thumbsup:
I've never seen or heard of VW issuing surveys on paper period let alone right to the customer. They have been calling and now emailing for over 10 years, never seen or heard of VW issuing a paper survey.