WickedLou9
I'm a geek
- Location
- South Jersey
- Car(s)
- 2008 GTI
I recently had a bad experience with something I bought at Sears and I wanted to tell you guys about it. Whenever A retailer does me wrong I make sure to tell everyone I can, hit them where it hurts.
So I am sure you are all familiar with the “Kenmore” brand that Sears sells. I was under the impression that this was a Sears brand made by Sears. I bought a Kenmore air purifier from Sears for the baby’s room. It worked fine at first, but the thing has started making terrible burning smells whenever we use it. It’s barely 3 months old. After I contacted Sears about it, their initial response was “ Sorry, it’s beyond 90 days, you can’t return it, call the manufacturer”. I was like, What?? This is a Kenmore appliance, it’s made by Sears right? Doesn’t Sears stand behind their products? It says on the website: satisfaction guaranteed. As it turns out, that’s just lip service. Sears doesn’t make anything and they certainly don’t stand behind the Kenmore name. They outsource that stuff to several dozen other companies, and they don’t stand behind the products at all. If it breaks after 3 months, they don’t care. Call the manufacturer. They only want to take your money and then be done with you. So now I am stuck with a broken 100 dollar air purifier that Sears won’t stand behind, made by some other company. Sears won’t even tell me who to call. They told me to read my manual. Like I still have it… Worst customer service in the world. Do you selves a favor and don’t buy anything from them.
You know when you go to the supermarket they have the store brands? That is what Kenmore is. It's the generic store brand made by someone else. You just don't know what you are getting.
So I am sure you are all familiar with the “Kenmore” brand that Sears sells. I was under the impression that this was a Sears brand made by Sears. I bought a Kenmore air purifier from Sears for the baby’s room. It worked fine at first, but the thing has started making terrible burning smells whenever we use it. It’s barely 3 months old. After I contacted Sears about it, their initial response was “ Sorry, it’s beyond 90 days, you can’t return it, call the manufacturer”. I was like, What?? This is a Kenmore appliance, it’s made by Sears right? Doesn’t Sears stand behind their products? It says on the website: satisfaction guaranteed. As it turns out, that’s just lip service. Sears doesn’t make anything and they certainly don’t stand behind the Kenmore name. They outsource that stuff to several dozen other companies, and they don’t stand behind the products at all. If it breaks after 3 months, they don’t care. Call the manufacturer. They only want to take your money and then be done with you. So now I am stuck with a broken 100 dollar air purifier that Sears won’t stand behind, made by some other company. Sears won’t even tell me who to call. They told me to read my manual. Like I still have it… Worst customer service in the world. Do you selves a favor and don’t buy anything from them.
You know when you go to the supermarket they have the store brands? That is what Kenmore is. It's the generic store brand made by someone else. You just don't know what you are getting.
