Document problems before warranty's over. - VW GTI Forum / VW Rabbit Forum / VW R32 Forum / VW Golf Forum

samguan · 06-16-2012, 08:33 PM

I went to my dealer yesterday to book a service to check for couple issues before my mileage reaches 80K KM. I am actually two hundred KMs short of that and my appointment is next week.

I asked them if they could write down the mileage so when I come back next week and if I go over 80K, I would still be covered for those problems. The service advisor told me that Volkswagen doesn't do this. I was surprised because I know BMW and Toyota do this.

Crispy21 · 06-16-2012, 08:40 PM

Thats the volkswagen stealership for you, apparently their the same even across the border..

drtechy · 06-17-2012, 07:03 AM

Sounds like a dickhead dealership, most dealerships would do that for you

The Fed · 06-17-2012, 08:40 AM

I don't know any. I believe they all need to include a scan from the ECU, which reports the mileage and VIN, if they want to be reimbursed.

samguan · 06-17-2012, 10:31 AM

I was told that Volkswagen does not do this doesn't matter when your appointment is. The warranty mileage will be at the time that you bring your car in and the work order is created. I am going to call VW on Monday just to ask.

samguan · 06-19-2012, 03:22 PM

So I went back to the dealer today for the appointment and they found one of the window switches to be broken.

So they are going to order it and will probably take a week and in the mean time I was told not to go over 80K or else I would have to pay for the part and the labor!

Can you believe this!!!

tomshouse516 · 06-19-2012, 08:57 PM

Go to a different dealer, that's bs.

The Fed · 06-19-2012, 09:38 PM

Total BS. Ask them this - if you brought your car in at 59,999.9 miles, and you needed a whole new transmission, does that mean they won't test drive it?

samguan · 06-19-2012, 11:58 PM

I was so pissed today about it, I contacted Volkswagen Canada's customer relations line. I was told that the dealer should open a work order on the day that the problem is diagnosed(not when the part comes in) and the warranty would be based on the mileage on the work order. VW told me to communicate this information to the dealer so they are aware of these situations in the future.

I guess this dealer creates the work order when the part comes in and ready to install, anyways, I'm cancelling the appointment and going to a different dealer. I am going to speak to the service manager tomorrow and I actually asked another service advisor about it and he gave me the same answer "that's how VW Canada works"

Like I said before, many dealers(not sure about VW dealers) would actually record your mileage on the day that you report the problems and when you come in for your appointment, if the problems found were the ones that you reported during the warranty, they will still fix it free of charge.

sethdude · 06-20-2012, 08:58 AM

Sounds like your ass dealership is trying to show a lower turnaround time on repairs, but in this case, they're doing so illegitimately on the backs of their customers. Call them out on this. Tell VWoC that you think they're doing this, and that other customers may be harmed by this.

drtechy · 06-20-2012, 09:01 AM

Quote:

Originally Posted by sethdude

Sounds like your ass dealership is trying to show a lower turnaround time on repairs, but in this case, they're doing do illegitimately on the back of their customers. Call them out on this. Tell VWoC that you think they're doing this, and that other customers may be harmed by this.

Holy crap, I was just at the dealer and asked them about this since they took care of me a while ago before my warranty expired. They said this exact thing, most likely your dealership hasn't been holding up to VW standards on turn around time. VWOA has strict standards (so I assume so does VWoC), and if a dealership doesn't hold up to them they boot them out of the network real quick. Happened to one out here a couple of years ago.

*eurocars* · 06-20-2012, 09:15 AM

Quote:

Originally Posted by samguan

I was so pissed today about it, I contacted Volkswagen Canada's customer relations line. I was told that the dealer should open a work order on the day that the problem is diagnosed(not when the part comes in) and the warranty would be based on the mileage on the work order. VW told me to communicate this information to the dealer so they are aware of these situations in the future.

I guess this dealer creates the work order when the part comes in and ready to install, anyways, I'm cancelling the appointment and going to a different dealer. I am going to speak to the service manager tomorrow and I actually asked another service advisor about it and he gave me the same answer "that's how VW Canada works"

Like I said before, many dealers(not sure about VW dealers) would actually record your mileage on the day that you report the problems and when you come in for your appointment, if the problems found were the ones that you reported during the warranty, they will still fix it free of charge.

Dealerships are allowed to "lie" to a certain extent of the mileage on the vehicle, manufacturers allow it for customer satisfaction. This is known as a goodwill repair. If you go over by mileage slightly and they wont cover it, go to another dealer.

samguan · 06-27-2012, 07:57 AM

So I emailed a letter to both the service manager and the general manager about the issue and has been more than two days and still nothing from them. I guess I will call VW Canada, I bet they are doing that to a lot of other customers. Anyways, I found another dealer (VW and Audi combined) near my house and they seemed to be much nicer.

bhmkv · 06-27-2012, 08:43 AM

Why not just leave it there? Rent a car. Im sure they can get to it in a week or so.

samguan · 07-09-2012, 06:14 PM

So I guess this is how VW works. I can't drive over 80K while the part is on order doesn't matter how long it is going to take. Learned something new today.

Just got a reply from VW:

Volkswagen Canada does not allow Volkswagen dealerships to leave a work order open if the vehicle is not in the possession of the dealership. Work orders remain open only for the duration of time where a vehicle is in the possession of the dealership in order to ensure accurate reporting of the necessary repair, odometer reading and time that the vehicle was with the dealership.

sethdude · 07-09-2012, 06:33 PM

Quote:

Originally Posted by samguan

So I guess this is how VW works. I can't drive over 80K while the part is on order doesn't matter how long it is going to take. Learned something new today.

Just got a reply from VW:

Volkswagen Canada does not allow Volkswagen dealerships to leave a work order open if the vehicle is not in the possession of the dealership. Work orders remain open only for the duration of time where a vehicle is in the possession of the dealership in order to ensure accurate reporting of the necessary repair, odometer reading and time that the vehicle was with the dealership.

Again, your dealership is to blame, not VW. And your letter from VW states just that: The dealership should not have released the car to you until diagnosed repairs were completed. Continue to communicate with VWoC that you were under the impression that it was a waranted repair, and that the dealership violated VW policy, and as such, put the financial burden on you, VW's customer.

If the dealership did not record the mileage at the initial service in which they diagnosed the problem, that is a further complaint.

06-16-2012, 08:33 PM	#1
samguan Drag Racing Champion Drives: GTI Join Date: Mar 2012 Location: Toronto Posts: 57	Document problems before warranty's over. I went to my dealer yesterday to book a service to check for couple issues before my mileage reaches 80K KM. I am actually two hundred KMs short of that and my appointment is next week. I asked them if they could write down the mileage so when I come back next week and if I go over 80K, I would still be covered for those problems. The service advisor told me that Volkswagen doesn't do this. I was surprised because I know BMW and Toyota do this.

06-17-2012, 08:40 AM	#4
The Fed Old Guys Rule Drives: 2007 GTI DSG APR S1 Join Date: Oct 2008 Location: Tampa Bay Posts: 8,051	I don't know any. I believe they all need to include a scan from the ECU, which reports the mileage and VIN, if they want to be reimbursed. __________________ NRA Life Member

06-19-2012, 08:57 PM	#7
tomshouse516 tomtomtomotomtomtomtomtom Drives: 09 GTI DSG Join Date: Aug 2009 Location: Austin, TX Posts: 2,558	Go to a different dealer, that's bs. __________________ BUILD

06-19-2012, 09:38 PM	#8
The Fed Old Guys Rule Drives: 2007 GTI DSG APR S1 Join Date: Oct 2008 Location: Tampa Bay Posts: 8,051	Total BS. Ask them this - if you brought your car in at 59,999.9 miles, and you needed a whole new transmission, does that mean they won't test drive it? __________________ NRA Life Member

06-27-2012, 08:43 AM	#14
bhmkv Auto Body Appraiser Drives: 07 CW GTI 6SPD Join Date: Mar 2011 Location: CT Posts: 6,816	Why not just leave it there? Rent a car. Im sure they can get to it in a week or so. __________________ APR H&R KONI ITG

06-16-2012, 08:40 PM	#2
Crispy21 Banned Drives: 08' UG 6MT FSI Join Date: Apr 2011 Location: Central Jerzz Posts: 3,013	Thats the volkswagen stealership for you, apparently their the same even across the border..

06-17-2012, 10:31 AM	#5
samguan Drag Racing Champion Drives: GTI Join Date: Mar 2012 Location: Toronto Posts: 57	I was told that Volkswagen does not do this doesn't matter when your appointment is. The warranty mileage will be at the time that you bring your car in and the work order is created. I am going to call VW on Monday just to ask.

06-19-2012, 03:22 PM	#6
samguan Drag Racing Champion Drives: GTI Join Date: Mar 2012 Location: Toronto Posts: 57	So I went back to the dealer today for the appointment and they found one of the window switches to be broken. So they are going to order it and will probably take a week and in the mean time I was told not to go over 80K or else I would have to pay for the part and the labor! Can you believe this!!!

06-19-2012, 11:58 PM	#9
samguan Drag Racing Champion Drives: GTI Join Date: Mar 2012 Location: Toronto Posts: 57	I was so pissed today about it, I contacted Volkswagen Canada's customer relations line. I was told that the dealer should open a work order on the day that the problem is diagnosed(not when the part comes in) and the warranty would be based on the mileage on the work order. VW told me to communicate this information to the dealer so they are aware of these situations in the future. I guess this dealer creates the work order when the part comes in and ready to install, anyways, I'm cancelling the appointment and going to a different dealer. I am going to speak to the service manager tomorrow and I actually asked another service advisor about it and he gave me the same answer "that's how VW Canada works" Like I said before, many dealers(not sure about VW dealers) would actually record your mileage on the day that you report the problems and when you come in for your appointment, if the problems found were the ones that you reported during the warranty, they will still fix it free of charge.

06-20-2012, 08:58 AM	#10
sethdude Pobody's Nerfect. Drives: '09 E92, '74 MGB, '12 Beetle Join Date: Mar 2010 Location: St Louis Posts: 939 View sethdude's Garage	Sounds like your ass dealership is trying to show a lower turnaround time on repairs, but in this case, they're doing so illegitimately on the backs of their customers. Call them out on this. Tell VWoC that you think they're doing this, and that other customers may be harmed by this.

06-27-2012, 07:57 AM	#13
samguan Drag Racing Champion Drives: GTI Join Date: Mar 2012 Location: Toronto Posts: 57	So I emailed a letter to both the service manager and the general manager about the issue and has been more than two days and still nothing from them. I guess I will call VW Canada, I bet they are doing that to a lot of other customers. Anyways, I found another dealer (VW and Audi combined) near my house and they seemed to be much nicer.

07-09-2012, 06:14 PM	#15
samguan Drag Racing Champion Drives: GTI Join Date: Mar 2012 Location: Toronto Posts: 57	So I guess this is how VW works. I can't drive over 80K while the part is on order doesn't matter how long it is going to take. Learned something new today. Just got a reply from VW: Volkswagen Canada does not allow Volkswagen dealerships to leave a work order open if the vehicle is not in the possession of the dealership. Work orders remain open only for the duration of time where a vehicle is in the possession of the dealership in order to ensure accurate reporting of the necessary repair, odometer reading and time that the vehicle was with the dealership.

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